Shipping Policy

Shipping Origin

All orders are shipped from our location in 8511 St. Stefan ob Stainz, Austria.

Processing Time

Orders are processed and prepared for shipping within 2–5 business days after payment is received. Orders are not processed on Sundays or public holidays.

Shipping Area

We currently ship to Austria and the following countries: the entire EU.

Delivery Time

• Austria: 1–3 business days after dispatch
• Other EU countries: 3–7 business days after dispatch

The actual delivery time may vary depending on the carrier and destination.

Shipping Costs

Basic Set

• Austria: €4.99
• Germany: €9.99
• Other EU countries: €19.99

Plus & Ultimate Set

• Austria: €9.99
• Germany: €19.99
• Other EU countries: €19.99

The exact shipping costs are calculated and displayed during checkout before you complete your purchase.

Carrier

Orders are shipped via DPD.

Tracking

Once your order has been shipped, you will receive an email with a tracking number so you can check the status of your delivery online at any time.

Damaged or Lost Shipments

If you receive a damaged shipment or your order does not arrive within the stated delivery time, please contact us at hoferlukaspaul@gmail.com. We will take care of a solution right away.

Contact

If you have any questions about your order or shipping, you can reach us at:
Email: hoferlukaspaul@gmail.com
Phone: +43 677 61862397