Refund policy

Return Policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or other proof of purchase.

To start a return, you can contact us at hoferlukaspaul@gmail.com. Please note that returns must be sent to the following address:
Lukas Hofer, Rosenhof 139, 8511 St. Stefan ob Stainz, Austria

Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can contact us at any time at hoferlukaspaul@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can evaluate and resolve the issue.

Exceptions / Non-returnable Items

Certain items cannot be returned, such as custom-made products (e.g. special orders or personalized items). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges

The fastest way to get the item you want is to return the item you received. Once the return has been accepted, you can purchase the new item in a separate order.

European Union – 30-Day Withdrawal Period

Notwithstanding the above, if your order is shipped to the European Union, you have the right to cancel or return your order within 30 days without giving any reason. As described above, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or other proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will automatically receive a refund to your original payment method within 10 business days. Please keep in mind that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at hoferlukaspaul@gmail.com.